We don't want to waste your time, please don't waste ours. Please be patient and stick with me until I give you the 'all clear'. If there are any on the system you should uninstall them before we proceed. It is at times also a big source of current Trojan infections. It is the leading cause of ransomware encryption. Having such programs installed is the easiest way to get infected. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.Ĭracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Do not do any free-wheeling or risky web-surfing. Before we start, please make sure that you have an external backup, not connected to this system, of all private data.ĭo not run online games while the case is ongoing.Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans have been completed. Temporarily disable your antivirus or other security software first. Please attach all log files to your post, unless otherwise requested Please follow all steps in the provided order and post back all requested logs Make sure to read the entire post below first. Let's keep these principles as we proceed. Hello and screen name is AdvancedSetup and I will assist you with your system issues. Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

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